Terms and Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use my website. We reserve the right to amend these terms and conditions at any time.
Every effort is made to accurately present the products in our images. However, there may be differences in how our computers or monitors and yours display the products.
Some products are handmade, and so please accept that there may be slight variations from product to product.
We make every effort to share as much information as possible about a product, to help you make an informed decision about a purchase. If you feel we could improve, please do let us know either by phone, email or our contact form. Similarly, we try to give as much information as possible about availability and delivery costs, and we will try to keep this information as up to date as we can. If you have ordered an item and it transpires that we are out of stock, you will be given a full refund within 2-3 working days.
The date, time and location/venue of treatments are subject to Calvin Finn's availability and must be confirmed by him. 24 hour notice is required to cancel an appointment. A surcharge of 20% of the total cost of the treatment may be levied where the client fails to give at least 24 hours notice. For missed appointments i.e. where the client fails to turn up for an appointment (‘no show’) the full cost of the treatment and any associated costs agreed in advance with the client will be charged.
What's included in a treatment:
A treatment includes the consultation, time to undress/dress where necessary, the ‘hands on’ element of the treatment and post treatment discussion, client feedback and demonstration of any exercises. However, a 20 minute consultation is free on the first treatment for new clients provided a 1 hour paid treatment immediately follows the consultation.
Gift vouchers may be used for payment towards the value of a massage treatment by Calvin Finn. Just present your vouchers to Calvin at your scheduled appointment. There are a few additional things to know about our gift vouchers:
- they must be redeemed by the ‘Use by Date’. Usually, this date is 6 months after the ‘Date of Issue’. Both of the dates can be found on the vouchers. Regrettably, vouchers that are not presented by the ‘Use by Date’ are not redeemable.
- may not be redeemed if mutilated/defaced or otherwise damaged. We are also not liable for lost, destroyed or stolen vouchers.
- may not be exchanged for cash or credit, and no change will be given for any unused portion of the vouchers.
- The date, time and location/venue of your massage treatment must be agreed in advance and is subject to Calvin Finn’s availability. Where additional travelling is involved in a home visit, the redeemer of the voucher may be required to cover these additional travelling costs.
- cannot be used with any other offer.
- We regret that, as vouchers are personalised, we are unable to offer refunds. This does not affect your statutory rights.
Prices are all shown in Pound Sterling (GBP). We are not currently VAT registered. Prices displayed on our website may change at any time and at our discretion.
Making a Purchase:
Making a purchase is easy. Just browse our product range, click any items that you are interested in and, if satisfied with the product information and price, place them into the shopping cart. After you have finished your shopping click on your shopping "Cart". Review the items you have placed in your cart. Select an available shipping method and then proceed with the final checkout.
You can purchase securely via PayPal, with or without a PayPal account. Once you are redirected to the secure Paypal website, you will be able to select either 'Pay with my PayPal account' or 'Pay with a debit or credit Card'. Paypal will send you an email confirming payment following placement of your order. We will contact you if there are any problems with your order using the contact information you provided during the checkout process. If the issuer of your payment card refuses to authorise payment to us via Paypal, we will not be liable for any delay or non-delivery.
Please see our shipping page for details about postage and packaging.
We hope that you will be entirely happy with your purchase. However, we can offer a refund if it’s not what you wanted or it’s not as you imagined. It’s essential you return your item(s) in their original packaging in a resalable, unused condition within 14 days after the day you received the product, to:
c/o Battle Healthy Living Clinic
Old Brewery Yard
Should you wish to return any item, please obtain a proof of postage certificate as we are not responsible for any returns that do not reach us. We regret, items returned to us after 14 days will not be refunded. This does not affect your statutory rights.
A refund will include the full value of the item(s) returned, but will exclude the original delivery charges and the charges you incur when returning the item(s) to us. We will make the refund to the original payment method you used to purchase the item(s). Upon receipt of your returned items, we will arrange a refund within three working days.
Faulty or Damaged items:
If your item(s) arrived damaged or faulty, please return them to us immediately to the above address for our inspection and we will either offer a replacement or a full refund - depending on your preference. We will also refund Royal Mail Standard Delivery costs to return the item(s) to us. Any additional shipping costs are your sole responsibility. We will not be able to refund or replace items that have become faulty after 12 months from purchase.
Unless damaged or faulty, toiletries, made to measure, personalized or specially ordered items, for example gift vouchers, are not refundable. We recommend you obtain a proof of postage certificate for the return of any item as we are not responsible for any returns that do not reach us.
Taxes & Duties:
Where we have agreed in advance to deliver outside of the European Community (EC), please be aware you are responsible for paying the country’s import duty or other taxes.
Our website has been designed by us and Battle Virtual Assistants. All of the photographs are either taken by us or purchased. You are welcome to use those images that we have taken but please let us know and link the image back to us. We are unable to share those images that we have purchased from a third party.
Please see our separate cookies policy.
Tel: 07879 895406