Every effort is made to charge you fair postage and packaging.
We will aim to post your items within 3 working days of receiving your order. Please bear in mind that occasionally this may take longer for holidays and during the weeks around the Christmas period.
The cost of postage is calculated by weight, size and method of delivery. We use Royal Mail Signed For or First Class Standard for most items. For larger items we use Parcel Force.
Collection by hand:
By kind permission, you may collect an ordered item from the Battle Healthy Living Clinic, Old Brewery Yard, Battle High Street, East Sussex TN33 0AF by prior arrangement only.
I regret that at this time we do not deliver outside the EU. However, if you would like us to make a special delivery outside the EU, please contact us before submitting your order and we will try to meet your requirements.
We cannot be held responsible for missing parcels where the error is due to an incorrectly completed delivery address during the checking out process. If a parcel is returned to us as undeliverable we can re send your item but you are responsible for meeting any additional delivery charge.
If you are unavailable at the time of your delivery, Royal Mail will leave a card for you with instructions on how to obtain your delivery. If your parcel/package is not collected within Royal Mail’s stipulated time period it will automatically be returned to us. We are happy to re-send your order but you will be responsible for meeting any additional delivery charge.
We cannot accept any liability for delayed delivery caused by any third party. As soon as you receive your order, please check it over, and if there are any problems, give me a call or e.mail me.
Where we are able, we try to use recycled packaging.